Rivahna ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rivahna.com (the "Site") or make a purchase from us. This policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable provincial privacy legislation.

By using the Site or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

• Information you provide directly: name, email address, mailing/shipping address, phone number, and payment information when you place an order, create an account, sign up for our newsletter, or contact us.
• Information collected automatically: IP address, browser type, device information, pages visited, and browsing behaviour on our Site, collected through cookies and similar tracking technologies.
• Information from third parties: we may receive information about you from payment processors, shipping carriers, and marketing or analytics platforms described below.

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders, including payment processing and shipping
• Communicate with you about your order, account, or inquiries
• Send marketing emails and promotions, where you have consented to receive them
• Improve our Site, products, and customer experience
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations

3. Cookies and Tracking Technologies

Like most websites, we use cookies and similar tracking technologies to operate our Site and understand how visitors use it. Specifically, we use the following third-party tools:

These tools may collect information about your visits to our Site and other websites in order to provide you with advertising based on your browsing activity. You can control or disable cookies through your browser settings, though doing so may affect your experience on our Site. You can also opt out of personalized advertising directly through Meta's Ad Preferences, Google's Ad Settings, and your TikTok Ad Preferences.

4. Email Marketing

If you subscribe to our newsletter or provide your email at checkout, we may send you marketing emails about new products, promotions, and updates using Shopify Email or a similar platform. You can unsubscribe at any time using the link provided in every marketing email we send, or by contacting us directly at hello@rivahna.com.

5. Photos and Content You Send Us

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, such as Shopify (our e-commerce platform), payment processors, and shipping carriers.
• Marketing and analytics platforms listed in Section 3, for advertising and Site improvement purposes.
• Legal authorities, where required to comply with applicable law, regulation, legal process, or government request.
• A successor business, in the event of a merger, acquisition, or sale of all or part of our business.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Request deletion of your personal information, subject to our legal obligations to retain certain records

To exercise any of these rights, please contact us at hello@rivahna.com. We will respond to your request within a reasonable timeframe.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our Site is hosted on Shopify, which maintains industry-standard security measures including encryption for payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Visitors

Rivahna ships to and serves customers in Canada, the United States, and internationally. If you are visiting our Site or placing an order from outside Canada, please be aware that your information will be transferred to, stored, and processed in Canada, where our servers and central database are operated, as well as by service providers (such as Shopify, Google, Meta, and TikTok) that may store or process data in other countries, including the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us. We're a small, family-run Canadian business, and we take your privacy seriously.